Return Policy for Products Sold by Girrajkumarsunilkumar.com:
We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 15 days as follows:
Warranty is mentioned on the product packets and is applicable from the manufacturer only.
Damaged / Defective:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 15 days from the date on which these goods are delivered. Products damaged while being used do not qualify for a refund or replacement. In case we are unable to replace the damaged / defective product, we will refund your amount.
Product not to your liking:
We will accept returns if the product is not to your liking. You can return any product that fails to meet your expectations, no questions asked, as long as it is in its original packaging and is accompanied with its invoice. All shipping and logistics charges of returning the product will be borne by the customer and a 10% restocking fee will be charged. The refund will be processed after the Girrajkumarsunilkumar.com engineers inspect the returned product and certify that the product is in the condition as it is shipped, unused, and with original invoice.
You may return the product to us in the following ways:-
a) Returns at a nearby Girrajkumarsunilkumar.com Store: ●You may contact our Customer Care within 15 days of having received the product and request a return/exchange. The products can be returned at any of the Girrajkumarsunilkumar.com stores. ●Once you have approval from Customer Care about which store the product can be returned at, you may visit the store and return the products in unused condition, along with the original invoice. ●We will not be able to accept returns which are not accompanied by the relevant original invoice. (b) Returns through Courier Collection: ●You may contact our Customer Care within 15 days of having received the product and request a return/exchange. All shipping and logistics charges of returning the product will be borne by the customer and a 10% restocking fee will be charged. The refund will be processed after the Girrajkumarsunilkumar.com engineers inspect the returned product and certify that the product is in the condition as it is shipped, unused, and with original invoice. ●If you request a return through courier collection, at the time of collecting the products, you will be given a courier Airway Bill, which is to be retained for future reference.
We will refund the money only through Cheque / DD. Cheque/DD will be sent only to the billing address of the customer and only in the name of the customer the invoice was made for. The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 30 working days after product is received but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address and for the funds to be credited to your account-after you deposit the cheque. If the product received is defective, damaged or not as per the specifications ordered, our 15 day refund policy enables the customer to get his amount refunded in the same mode as was used by him in making payment, if we are unable to offer a replacement. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.
Issues with the product(s) received?
If you have any issues with the product(s) received, please mail us at info@Girrajkumarsunilkumar.com the very same day of receiving the packet to get it replaced. Any complaints coming after that will not be entertained.
Return policy for products sold by Girrajkumarsunilkumar.com:
Return is the action of giving back the item purchased on the Website by You to the seller. The following situations may arise:
- (1) Item was defective
- (2) Item was damaged during shipping
- (3) Item was missing
- (4) Wrong item was sent by the seller (except variance in color)
In case You order a wrong item, or the product has been used by the use You , then You shall not be entitled to any return/refund. You need to raise the refund request within three (03) days of delivery. A return request would be raised by contacting Girrajkumarsunilkumar.com customer care (by email or phone number as available on Website). You are responsible to ensure that the product should be in same condition as sold with all accessories. If a product being returned is not in accordance with the above parameters, then You shall not be entitled to any refund of money from the seller. The shipping cost for returning the product shall be borne and incurred by the seller.
Replacement Policy for products sold by Girrajkumarsunilkumar.com:
You can request for replacement whenever You are not happy with an item, the reasons for which could be damaged shipping, defective item, item dead on arrival, item(s) missing and wrong item shipped. You need to raise the replacement request within three (03) days of the date of delivery of products. You shall be required to return the product to the seller and only after return of the product; the seller will be obliged to provide a replacement product to You. If the seller cannot replace the same product owing to non-availability of the product with him. You shall be obligated to accept the refund in lieu of replacement. All shipping and other replacement charges shall be borne and incurred by the seller.
Girrajkumarsunilkumar.com tries to ship out every order that has been
successfully placed, there are some
situations in which we may have to cancel orders. Such as:
Product No Longer Available with our Merchant or Temporarily Out Of Stock.
Inaccurate or Insufficient Address or any other reason.
However, we will contact you, at the earliest, if all or any portion of your order is cancelled or if additional information is required to accept your order.
Please call us on +91 011-23261505 or mail us at info@Girrajkumarsunilkumar.com if you have any questions.